Disruptive Innovation: Amman’s Airport, Short-term Regressions, and Bright Futures

When they started computerizing the Jordanian passport issuing process, the “computer” line had a wait twice as long as that of the “manual” line. Today, no one could argue that we were better off with a non-computerized process for passports. Folks, this is the future, and its for the better—like it or not. Transitions are […]

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